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Introduction:
As an MSSP dedicated to providing top-tier IT services, BroCoTec believes it’s crucial for businesses to grasp the diverse pricing and service models prevalent in the industry. In this two-part series, we delve into the primary approaches employed by IT support companies to help you make informed decisions when comparing services, fees, and deliverables.
1. Time And Materials (Hourly) – “Break-Fix” Services
This model, commonly known as “break-fix,” involves IT companies addressing issues reactively rather than through regular maintenance. Services are billed hourly, with rates varying based on the complexity of the problem. While some providers offer discounts for purchasing blocks of hours, the scope can range from resolving specific issues to undertaking extensive projects.
Value-added reseller services, a similar concept, involve IT projects and hardware/software resale, typically catering to organizations with internal IT departments. However, the trend has shifted toward managed IT services.
2. Managed IT Services (MSP) – Your Fully Outsourced IT Department
In the MSP model, BroCoTec assumes the role of your comprehensive IT department, handling all aspects of your IT infrastructure. This includes troubleshooting, device setup and support, application installation, network security, data backup, help desk support, phone system management, and overall network monitoring. Our services go beyond daily maintenance; we provide strategic IT roadmaps, project budgets, and ensure compliance with data protection laws and cyber insurance standards.
The Downsides of Break-Fix Services:
While break-fix offers flexibility, especially for microbusinesses with simple IT needs, it has drawbacks:
1. Costly Resolution: Multiple issues can become expensive as troubleshooting takes longer without regular maintenance.
2. Hourly Incentives: Paying hourly may lead to extended resolution times, as there’s no incentive for a swift resolution.
3. Increased Risks: Preventive measures are limited, increasing the likelihood of major IT issues.
4. Unpredictable Costs: Budgeting becomes challenging with unpredictable, emergency support calls.
5. Priority Concerns: Break-fix clients may not be prioritized, resulting in longer downtimes.
Choose Proactive IT Support with BroCoTec:
If you’re tired of ongoing IT problems and want reliable, proactive support, it’s time to connect with BroCoTec. Our US-based tech experts are ready to deliver responsive, quality IT support tailored to your unique needs.
